A very powerful vice-president in a company suddenly received an office order: He would no longer look after corporate affairs and finance but manage the library, the canteen, and staff welfare and sit in a cabin located near the two facilities. In accordance with the change in the nature of the job, his staff and office equipment would be suitably reassigned.
Corporate downsizing is fairly common and, unfortunately,
unavoidable. The vice-president in the above-mentioned case gracefully accepted
the predicament, but managed to bounce back to the original position in two
years.
All may not be so lucky. Ordinarily, key personnel are asked to
put in their papers immediately after a showdown: The victim, feeling cheated,
sad, and angry, is left with little options other than walking out of the
office.
Should the corporates be blamed for throwing away resources in a
jiffy, or should the employees be held accountable for not seeing the writing
on the wall? Is it possible that they were insensitive to the silent treatment
being meted out to them?
Silent treatment, or sudden silence, is a favorite recourse of
people who, while staying clear of ugly confrontations, wield power,
manipulate, and punish their targets. To be fair, some people also become
silent because of poor communication skills or a habit of receiving similar
treatment from their parents.
Apart from loss of precious livelihood or partnerships in
extreme cases, sudden silence is an emotional abuse that leaves the recipients
with serious psychic repercussions. Hurt with the unfair and unkind conduct,
they can harm themselves or the individual responsible for their misery.
The signs of silent treatment can be picked up easily. Often,
the bystanders catch them with even greater ease. Eye-contact is shunned,
messages are left unanswered, conversations end abruptly, the victim is ignored
while conversations are held normally with others, sympathy is not expressed
when due, personal space is not shared any longer, formal language is used,
sentences become shorter and to-the-point, etc.
Not only the boss, even colleagues and clients can be scanned
for that sort of conduct. If anything is found amiss, remedial measures must be
taken immediately to minimize damage.
Silent treatment is not a monopoly of the professional
environment; the unfortunate trait can also be a favorite of friends,
neighbors, and family members. The impact in all cases is more or less the
same: It leaves the sufferer confused and devastated.
I have had considerable experience of receiving silent
treatment. There have also been instances when I opted for this strategy while dealing
with chosen individuals. Some of the instances are illustrated below:
Once I was deep engrossed in a conversation with my sales team.
A page-3 sort of guy was playing difficult while making false promises to gain
freebies. (A hint: His Indian company has a French-sounding name!) I had
finally put my foot down and refused to grant any more favors till the promises
were honored. The guy threatened my team, reasoned with me, warned that he
would approach the CII and the media, and finally agreed to release the dues. I
was emphasizing that while that man projected himself as a bigwig, he was actually
an idiot (I had used the Hindi equivalent of the word). Unfortunately, my newly
imposed Punjabi super boss happened to walk that way exactly as I uttered that
sentence. Being the father-in-law of a former Miss India and the first runner
up in the Miss Universe pageant, he was also a bigwig who knew little about the
nitty-gritty of our business. His steely eyes met mine, and I knew that I had
signed my death warrant. I left that company after braving humiliation and
panic attacks for three months.
We were very close to a neighbor in my childhood. It was common
for us to listen to some classic English music on his self-made sound system
every other evening. While the music played in the background, he and my father
discussed politics, his wife and my mother chatted about recipes, and we
children helped ourselves to the refreshments. He took me to the hospital when
my father was away on tour, and towed our car with his Cadillac after the flood
water receded. Things were going on well for two years, till his mother decided
to visit them one day. She was introduced to my parents. Soon, the old lady
started spending her afternoons at our place. I was happy because she
appreciated my singing and even gave ten rupees as a token of appreciation on
one occasion. My mother was happy because she reminded her of her own mother. The
daughter-in-law, i.e., the hostess, was happy as she was free of the old
woman’s presence for a few hours every day. It was a win-win situation for all.
With increased warmth, the lady started spilling the beans about her
daughter-in-law: She belonged to the lower strata of society and had to be
taught manners and etiquettes for several years after the wedding. Hardly
fifteen days would have passed when I found ‘uncle’ responding to my father’s
comments in mono-syllables one evening. His wife mostly remained busy inside
the home, helping her son with school lessons. His mother came to meet us, but
the son politely asked her to tend to something important in the kitchen. We
got up after five minutes, and never visited them again. A beautiful
relationship was broken.
I was once posted at a rather hostile place. The surroundings were
alien to us, we had no acquaintances, there were no public telephones around,
and medical services were rudimentary at their best. Coal was extracted day in
and day out by blasting rocks, and heavy earth moving equipment ran haphazardly
all over the area. We were sweetly surprised when a teacher of my son extended
a hand of friendship. If she was ten years younger to me, her parents must have
been ten years older than us. They shared our passion for good food and were
not averse to cooking their favorite meals at our place. It became embarrassing
to say no when they demanded favors including a ride in my car to far-flung
areas which we otherwise didn’t desire to visit. It took them less than a year
to consider us, and everything that we owned, as their own. Luckily, I was
transferred to Delhi within two years of that uncomfortable companionship. The
gentleman took my Delhi office number and called me on one of his visits. I
instructed the operator to tell him that I was not available. I never conversed
with them again.
A dear friend, who helped me sail through a prolonged period of
crisis, has suddenly become so silent that even my birthday wishes are not
being acknowledged. Some close relatives have also gone on silent mode.
What should you do when a silent treatment
situation arises? My suggestions are, don’t preparate it. Of course, you will
be perplexed to find silence filling in a place of usual conversation. Rather
than sulking about it, find the cause and mend the relationship, especially if
the other side happens to be a client, your superior, or your love interest.
What if you fail find a cause?
Well, then read the signs and find a
respectable alternate before it is too late.
Remember, all relationships are dynamic in
nature. People are viewed differently at different points of time. Loss of
vested interest, disappearance of common ground, shift in stature, peer
pressure, jealousy, fear of loss of prestige, malicious talk by an influencer, a
misunderstanding—the reason behind sudden silence can be many. Give time to
either parties to repair and reboot. If that happens, fine. If not, let it go.
There is no point in carrying the baggage of a dead relationship.